OUR TERMS AND CONDITIONS
At Arabic Basket, we aim to give you an excellent home shopping grocery experience. Please ensure that you have read the following terms and conditions carefully before using Arabic Basket website; and we set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.

1- TO BECOMING OUR CUSTOMER

1.1 To place an order with us, you must be over 18 years of age, require delivery in our criteria and have a credit or debit card acceptable to us in your name.

1.2 We reserve the right to decline any order or to suspend your Account with us at our discretion.

1.3 Our Terms and Conditions will apply when you place your order.

2- AGREES CONTRACT

2.1 This website is operated by Arabic Basket Ltd. Once you have placed an order on the website(www.arabicbasket.co.uk) we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.

2.2 If you have entered an incorrect email address and receive no email purchase confirmation or any other details are incorrect then it is on you to contact us to amend your details and we cannot be held responsible for the entering of incorrect information or your email service provider spam filtration.

3- CHANGES IN THE CONTRACT

3.1 The confirmation emails we send will set out your chosen delivery date. You must provide us with 24

hours’ notice (cut-off time) prior to the delivery date should you wish to amend or cancel your order.

3.2 Should you wish to cancel your order after the cut off time but your goods have already been dispatched, we will not be able to provide a refund and liability of the goods is solely with customer.

3.3 Any cancellation must be sent to us by email to [email protected] within the cut-off time.

3.4 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organise a full refund or a voucher within two working days.

4- PRICE AND DELIVERY CHARGES

4.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 4.2.

4.2 The delivery charge applying to your order shall be set out at the time your checkout. No delivery charge shall be applied to orders with a value of £75.00 or more; orders below that value shall be subject to a delivery charge of £9.99. During our festive dispatch there will be an additional premium delivery charge on deliveries during the Ramadan and Christmas week.

4.3 If you amend your order prior to the cut off time to increase the quantity of items already ordered, the price charged for the additional items will be the price quoted at the time you made the original order. If, however, you are adding new items to your order, the price charged will be the price quoted at the time you amend the order. The delivery charge shall be amended and applied in accordance with paragraph 4.2.

4.4 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.

5- DELIVERY

5.1 We aim to deliver your order within the delivery slot requested by you at the time you place your order however this is always subject to availability.

5.2 If nobody is at home at the day of delivery (address nominated by you at the time you place your order) to sign for the consignment or if nobody answers the doorbell, the driver will, at their discretion, leave your parcel in a safe place or with a neighbour.

5.3 In the event that nobody is available to take delivery of your order at the nominated delivery address or you ask us to leave your goods unattended at a secure place, Arabic Basket expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.

5.4 If your delivery is refused or not accepted at a recipients address, we cannot take responsibility for this and cannot offer a free replacement or refund.

5.5 Events outside our control, for example, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.

5.6 If we attempt to deliver your order at the nominated delivery address and you are not in on the agreed day and time slot we will charge you for any additional re-delivery and handling that we need to make for that order.

6- IF YOU ARE DISSATISFIED

6.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, you must let us know within 24 hours of receiving the goods; in writing via the Contact Us Form or via email to [email protected].

6.2 Complaints in respect of service will be reviewed by our customer services team and we aim to respond to you within 48 hours.

6.3 Complaints in respect of the quality of the goods you receive will be forwarded to our Quality Assurance team for review. Please therefore retain produce for review and we will require photographic evidence of any damages/spoilages. We aim to respond to you within 48 hours whenever possible with our findings.

6.4 Unfortunately, we are unable to accept the return of any produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a Arabic Basket voucher or a full refund to the value of the goods that have fallen short of your expectations within 2 days of a complaint being received subject to point 6.1.

7- WHAT WE WILL NOT BE LIABLE FOR

7.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.

7.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.

7.3 Some of our products may contain traces of nuts and other allergens. It is your responsibilities to make sure when you are making order you are choosing the right product.

7.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.

7.5 We shall not be liable for goods once they have been delivered to the nominated address or secure place stated in your order.

7.6 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavor to restore full access as soon as we can

8- GENERAL

8.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.

8.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.

8.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.

8.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.

8.5 This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.